Refund Policy
At Pet Sooth, we understand that your pet’s comfort and well-being are paramount. If you are not completely satisfied with your purchase, we’re here to help with our straightforward refund policy.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The item was purchased directly from our website, petsooth.com.
- The request for a refund is made within 30 days of receiving the product.
- The item is unused and in the same condition that you received it, including packaging and tags.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order number and a brief description of the issue.
- We will respond within 48 hours with instructions on how to return the item.
- Once we receive the returned item, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exceptions
Please note that certain types of items are exempt from being refunded, including:
- Gift cards
- Downloadable software products
Exchanges
If you need to exchange an item for a different product, please contact us at [email protected] to discuss the exchange process.
Contact Us
For any questions regarding our refund policy, feel free to reach out to us:
- Email: [email protected]
- Phone: (555) 123-4567
We appreciate your understanding and look forward to helping you and your pet find the perfect solutions for anxiety relief!